Privacy STATEMENTS

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Medical Hoist Installations Limited

Medical Hoist Installations Limited (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This Privacy Statement explains what information we collect, how we use it, and the rights you have regarding your personal data.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact details such as your name, address, email address, and telephone number.
• Project and survey information relating to mobility hoist installations, assessments, and quotations.
• Communication records including emails, messages, and notes from conversations.
• Billing and payment information if you proceed with any quoted works.
• Website usage data such as IP address, browser type, and pages visited (if analytics tools are used).

2. How We Use Your Information

We use your personal information to:

• Provide surveys, assessments, and quotations.
• Deliver installation, maintenance, and aftercare services.
• Communicate with you regarding your enquiry or project.
• Manage appointments, scheduling, and customer support.
• Issue invoices and process payments.
• Improve our services and website experience.
• Comply with legal and regulatory obligations.

We do not sell your personal data to third parties.

3. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

• Contractual necessity – to provide surveys, quotes, and installation services.
• Legitimate interests – to operate and improve our business.
• Legal obligation – to meet regulatory or tax requirements.
• Consent – where required, such as for optional marketing communications.

4. Sharing Your Information

We may share your information with:

• Trusted subcontractors or engineers involved in delivering your installation or service.
• Payment processors or accounting providers.
• Regulatory bodies where required by law.

All third parties are required to handle your data securely and only for the purposes we specify.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. Your data is stored securely within the UK or in compliant cloud services.

6. How Long We Keep Your Data

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal, tax, or regulatory requirements
• Resolve disputes or support warranty/aftercare obligations

After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, please contact us using the details below.

8. Cookies and Website Tracking

If your website uses cookies or analytics tools, a short statement can be added here.
I can write this section once you confirm what your site uses.

9. Contact Us

If you have any questions about this Privacy Statement or how we handle your data, please contact:

Medical Hoist Installations Limited
Email: Info@mhi-ltd.com
Phone: 07776078028